Shipping Policy

At Direct From The Designers we aim to provide a transparent and easy shipping experience for our customers. This Policy details the terms and conditions concerning the delivery of products purchased from our site, https://www.dfdhouseplans.com/.

Shipping Destinations

United States

Shipping Costs

Domestic Shipping within the United States.

Ground Shipping: Free shipping on all orders
Priority Shipping: $35
Express Shipping: $50

We Have No Hidden Fees:

All shipping costs are calculated and displayed at checkout. There are no hidden fees.

Order Processing & Handling Time

Orders are processed within 1 business day from Monday to Friday, excluding holidays.

Order Cut-Off Time:

All orders placed before 4 PM EST are processed the same day. Orders placed after 4 PM EST are processed the next business day.

Orders Placed on Weekends and Holidays

All orders placed on weekends or public holidays will be processed on the following business day.

Estimated Delivery Time

Digital Blueprints:
We deliver Standardized Digital Files within 1 business day of purchase, which are delivered via email with a secure link.

Printed Blueprints:
Ground Shipping: 3–5 business days
Priority Shipping: 2-3 business days
Express Shipping: 1-2 business days

Notes:
Delivery times are estimated and may vary due to factors beyond our control, such as weather conditions, customs delays, or carrier issues.

Shipping Methods and Carriers

We ship via UPS, FedEx, and USPS.

Order Tracking

After an order has been shipped, expect to receive an email containing:

Tracking Number
Carrier Name
Link to Track Your Package

How to Track Your Order:

After you place your order, you’ll receive an order confirmation email letting you know that your order has been shipped and will include the order tracking number, carrier name and link to track your package. Once on the carrier page, you’ll see the package's current location, shipping history, and an estimated delivery date.

Assistance:
If you have questions or need assistance with tracking, please contact our Customer Service.

Delivery Issues

Delayed Delivery:
If your package is delayed beyond the estimated delivery time, please call us at 877-895-5299, email us at customerservice@dfdhouseplans.com, or reach out via live chat.

Lost Packages:
If your tracking information indicates that your package was delivered but you have not received it:

Verify the shipping address provided.
Check with neighbors or building management.
Contact us for immediate assistance.